![]() For iOS 11 and later, tap on the Today tab at the bottom, then tap on your user account icon near the top-right corner of the screen. On your old device, go to the App Store, then Purchased. If you still can't activate your iPhone or iPad, contact Apple Support. Now get your old device where you want to install the app. If you get an error message that says the "activation information was invalid" or "activation information could not be obtained from the device," use recovery mode to restore your iPhone or iPad.If you get an error message on your computer that says that the SIM card isn't compatible or is invalid, contact your carrier. ![]()
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